Job responsibilities
Please Refer To Job Description For Full Details.
The post holder will work as part of a team delivering an efficient and effective Business Management Support service.
Key Responsibilities Will Include
Service Improvement
- Input data to computerised systems.
- Monitor and print reports as needed.
- Flexible approach to work in line with the needs of the business.
Analysis &Judgement
- Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
Communication
- As the first point of contact for the team, managing a range of queries and issues from colleagues, patients, and a range of organisations.
- Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
- Explain sometimes complex administrative and team processes in an easy-to-understand way to colleagues, patients or external organisations.
- Working together with other administrators and PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
- Promote a positive image of the Service in all dealings; being professional, tactful and helpful.