About Jumeirah & Wild Wadi Waterpark:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
This Arabian-themed waterpark in Dubai offers breathtaking views of Burj Al Arab Jumeirah, Jumeirah Beach Hotel and Madinat Jumeirah. A day at this waterpark means one adrenaline rush after another. Thrill-seekers can enjoy the super-fast Jumeirah Sceirah, a 120-metre slide where they can descend at 80 km/h. They can also try the 1.5m high waves at Breakers Bay or ride together with friends on Tantrum Alley!
The fun isn’t just for our guests – everyday as a Wild Wadi Waterpark™ colleague promises to be a fun and memorable experience!
About the Job:
The role of a Guest Service Assistant is to welcome Guests to Wild Wadi Retail outlets, selling, upselling and cross selling Retail and F&B items, receive payments, and refund unused key value credits.
They are also there to provide the Guest with an unforgettable Retail experience by delivering the highest standards of Guest Service in compliance with Wild Wadi and Jumeirah Culture.
- To understand and follow all Jumeirah and Wild Wadi Procedures in order to exceed the operational requirements and ensure Guests receives the highest standards of quality and service at all times.
- Uphold integrity by understanding and adhering to all proper wristband handling, cash handling and point of sale procedures in order to contribute to the success of the organization.
- Maintain appropriate stock levels of Retail items sold in retail outlets in order to up-sell and increase revenue and per capita spending.
- To exude a friendly, helpful and cheerful attitude while communicating effectively with our Guests and fellow Colleagues in order to support the Jumeirah Vision, Guiding Principles, Hallmarks and Wild Wadi Waterpark Mission Statement.
- To completely satisfy each Guest by greeting and helping them while maintaining a professional appearance at all times and ensuring fast speed of Transaction, explanation of wristbands and maintain overall cleanliness of the outlets which will contribute to the success of the organization shown in the Customer Satisfaction Index results.
- To be fully aware and knowledgeable of all retail products, promotions, general park info and products sold at the refund counter in order to promote, suggest and up-sell the key value credits and products to the Guest which will in turn increase revenue, per capita spending and Guest satisfaction.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Completed HSC (Higher Secondary Certificate)
- Proficient in English (Read/Write/Speak – Essential)
- Previous experience in Retail Industry
- Open minded toward a multi-national organization
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
