As a Spa Manager, you will lead and oversee the spa operations, ensuring a high level of guest satisfaction and the efficient functioning of spa facilities. Your role involves managing the spa team, maintaining spa standards, and delivering exceptional spa experiences.
Key Job Responsibilities:
- Lead and manage the spa team, including spa therapists, receptionists, and attendants.
- Ensure the spa operates efficiently, adhering to established standards and protocols.
- Oversee spa reservations, appointment scheduling, and guest inquiries.
- Monitor the cleanliness, organization, and maintenance of spa facilities.
- Collaborate with the Marketing team to develop spa packages, promotions, and wellness programs.
- Conduct regular training for the spa team to maintain service excellence.
- Manage inventory of spa products, equipment, and amenities.
- Maintain accurate records of spa bookings, attendance, and revenues.
- Address guest feedback and concerns promptly to enhance guest satisfaction.
- Monitor spa financial performance and budgets.
- Implement safety and sanitation measures in spa areas.
- Stay updated on spa and wellness trends and industry best practices.
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
- Adhere to the company’s environmental, health, and safety procedures and policies.
