Head of Retail Training and Development (Luxury Brands)

Luxury Recruit International - Experts in Luxury • Full-time • Madrid, ES • 3d ago

Company Description

Luxury Recruit International is a global talent advisory, executive search, and recruitment firm specializing in leadership talent for luxury industry sectors. With 18 years of experience, we have established strong relationships with top clients in fashion, luxury, and related industries. We are dedicated to helping candidates reach their full potential and excel in their careers. Join our network by visiting www.luxuryrecruit.com for updates and job opportunities.

Role Description

This is a full-time on-site role as the Head of Retail Training and Development for Luxury Brands at Luxury Recruit International in Madrid. The role involves overseeing business planning, analyzing data, managing retail operations, driving sales strategies, and leading and developing teams to ensure excellence in luxury retail training and development.

We are seeking a visionary and dynamic Head of Retail Training and Development to drive impactful learning strategies that enhance team performance and elevate guest experience within the luxury retail sector. This role is pivotal in developing and delivering high-caliber training initiatives to support our brand’s goals and ensure excellence across retail operations.

About the Role

As the Head of Retail Training and Development, you will lead strategic training programs and implement best practices to foster talent development, exceptional service standards, and overall business performance. Collaborating with senior leaders and retail teams, you will design innovative solutions to meet the evolving needs of a fast-paced luxury retail environment.

Key Responsibilities

Develop and execute a robust retail training strategy that aligns with organizational goals and drives measurable business impact.
Lead the creation of training materials, including e-learning modules, job aids, and in-person workshops, ensuring they reflect luxury service excellence.
Build strong relationships across teams to identify training needs and influence the adoption of development programs.
Partner with senior leadership to prioritize initiatives, set rollout timelines, and measure ROI of training interventions.
Conduct regular assessments of training programs to evaluate effectiveness, gathering insights from feedback and key performance indicators.
Support and coach junior team members, modeling best practices to foster a culture of continuous learning and innovation.
Collaborate with retail managers to ensure training programs are tailored to the unique needs of multiple locations and teams.
Stay updated on trends in learning technologies and methodologies to introduce cutting-edge solutions that meet luxury market standards.

About You

We are looking for a passionate and experienced leader who embodies the following qualifications and attributes:

Experience & Skills

5+ years of experience in learning and development, ideally within luxury retail or premium brands.
Proven track record in designing and delivering impactful training programs that drive results.
Strong project management skills with the ability to balance multiple priorities and stakeholders.
Exceptional communication, coaching, and interpersonal skills, with a collaborative mindset.
Hands-on experience with e-learning platforms, content creation, and in-person training delivery.
Analytical approach to evaluating program effectiveness using data and insights.
Bachelor’s degree in education, business, or related field.

Key Attributes

Fluent in English and Spanish (essential).
Passionate about luxury retail, clientelling, and elevating the guest experience.
Strategic thinker with a proactive, solutions-focused approach.
Energetic, self-motivated, and adaptable in a fast-paced environment.

Why Join Us?

Be part of a collaborative and diverse team within the global luxury retail sector.
Lead impactful initiatives that contribute to world-class service and guest satisfaction.
Work in a vibrant and fast-paced environment where innovation and creativity are celebrated.

This is an exceptional opportunity to shape the future of training and development within a prestigious luxury brand environment. If you’re passionate about people, training, and delivering excellence, we’d love to hear from you.

Qualifications