Roles & Responsibilities
Account management responsibilities include developing strong relationships with customers,
connecting with key business executives and stakeholders and preparing sales reports. Account
Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive
sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales
quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an
organization, including executive and C-level
- Upselling and Cross selling of MediBuddy services / products
Skills & Qualifications
- Proven experience in Account Management or KAM or Customer Success in B2B Industry
- Proficient level with MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs in a B2B Industry
- Proven ability to juggle multiple account management projects at a time, while maintaining
sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Master’s/Bachelor’s degree
