Oversee daily operations, ensuring smooth service and adherence to luxury brand standards.
Implement best practices to enhance the guest experience, from ambiance to product presentation.
Manage all aspects of opening and closing procedures, ensuring consistency and quality.

Ensure a high standard of personalized customer service, engaging with guests to create a welcoming atmosphere.
Handle customer feedback, complaints, and requests professionally, resolving issues promptly.
Develop initiatives to enhance customer loyalty and satisfaction, aligned with the luxury brand.

Recruit, train, and manage staff, ensuring they uphold the luxury service standards.
Conduct regular team briefings and training to maintain exceptional service quality and product knowledge.
Foster a positive work environment, encouraging teamwork, accountability, and ongoing development.

Oversee inventory management, including ordering supplies, tracking usage, and minimizing waste.
Ensure quality control for all food, beverages, and other products, maintaining premium standards.
Collaborate with suppliers to secure high-quality ingredients and luxury-grade products.

Monitor and control operating costs, including labor, food, and beverage costs, to achieve profitability targets.
Analyze daily, weekly, and monthly sales, preparing reports and recommendations for improving financial performance.
Assist in developing and managing budgets to align with the financial goals.

Ensure all health, safety, and hygiene standards are strictly followed, maintaining a clean and safe environment.
Conduct regular inspections to ensure compliance with local food safety regulations.
Address maintenance issues and coordinate with relevant teams to maintain equipment and facilities.

Collaborate with the marketing team to implement promotional activities and seasonal offerings.
Engage in social media, local networking, and events to increase brand visibility and attract clientele.
Support the execution of special events, tastings, and luxury experience workshops.

Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
Experience: Minimum of 5 years of experience in luxury hospitality or café/restaurant management.
Technical Skills: Proficiency in POS systems, inventory management, and Microsoft Office Suite.
Knowledge: Strong understanding of luxury service standards, F&B operations, and quality control.
Soft Skills: Excellent leadership, communication, and customer service skills.

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