NOTE: Job location is in Abu Dhabi, United Arab Emirates. A full relocation package will be provided to the selected candidate. This is ethical recruitment. The company provides an all inclusive salary package.

Job responsibilities would include:

Key Responsibilities:

Passenger Check-In:

Greet passengers in a friendly and professional manner.
Verify travel documents, including identification, tickets, visas, and passports.
Assist passengers with the check-in process, ensuring all required details are captured accurately.
Issue boarding passes and baggage tags.
Provide information on flight schedules, gate numbers, and any delays or changes.

Baggage Handling:

Weigh and check-in passengers’ luggage in accordance with airline baggage policies.
Ensure baggage is tagged correctly and sent to the appropriate flight.
Advise passengers on baggage restrictions (weight limits, size, prohibited items, etc.).
Handle special baggage, such as oversized items or fragile cargo.

Customer Service:

Address passenger inquiries regarding flight details, seat assignments, baggage claims, or any other travel-related concerns.
Handle any special requests, such as assistance for passengers with disabilities, unaccompanied minors, or elderly passengers.
Remain calm and professional in handling upset or distressed passengers, offering solutions when necessary.

Flight and Gate Information:

Announce and display flight details, including delays, gate changes, and boarding instructions.
Direct passengers to their departure gates or lounges.

Security and Compliance:

Ensure compliance with airline and airport security procedures, including verifying ID and travel documents.
Report suspicious activity or any security concerns to appropriate authorities.
Adhere to baggage handling and safety regulations.

Operational Support:

Assist with boarding and deplaning procedures as required.
Work with ground staff to coordinate passenger movement between check-in, security, and boarding.
Maintain an organized and clean check-in area.

Other Duties:

Support the check-in team with any other tasks as needed.
Stay informed about airline policies, procedures, and current operational information.
Complete any required paperwork, reports, or logs.

Skills and Qualifications:

Education: High school diploma or equivalent. A degree in hospitality, tourism, or aviation is an advantage.
Experience: Minimum experience of one year in the airline industry. Experience handling luggage, passenger queries, or working in a high-paced environment is preferred.

Jobs in Jakarta

Check In Staff

Check In Staff

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