JOB TITLE

Customer Service Officer | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all region.

ROLE PROFILE

Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
Shares customer preferences and important highlights with the team and the management.
Hosting Birthday parties.
Engaging kids and parents with activities/dancing.
Ensures all guests receive the correct change and avoids cash under & over at all times.
Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectations.
Finds solutions and knows when to ask for help.

REQUIREMENTS

0-3+ years of experience in any Food and Beverage/Customer Service/Retail/Hospitality industry preferred.
Basic English language verbal and written.
Excellent communication skills.
Team oriented, energetic, friendly, and outgoing.
Flexible work night shifts, and on weekends and public holidays as per the roster.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

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