Job Summary:

We are seeking a highly skilled and strategic Program Manager to co-lead our customer migration initiative while also driving overarching strategic initiatives for the digital team. This role combines project management with strategic oversight, focusing on migrating customers to a new platform and shaping the strategy to enhance overall customer experience. The ideal candidate will excel in creating compelling presentations and communicating complex strategies effectively.

Key Responsibilities:

Migration Project Management:

Lead the execution of the customer migration project, ensuring seamless transition with minimal disruption.
Develop and manage comprehensive project plans, including timelines, resources, and budgets.
Coordinate with cross-functional teams to ensure effective implementation of migration processes and integration.

Marketing and Communication:

Partner with the marketing team to create and execute communication strategies that effectively inform and engage customers.
Design and oversee the creation of educational materials, including presentations, guides, and online content.
Analyze marketing and communication effectiveness, adjusting strategies to improve customer engagement and satisfaction.

Operational Efficiency:

Work with operations teams to streamline processes and ensure operational efficiency during the migration and other projects
Address and resolve any operational issues or challenges that arise, ensuring minimal impact on customer experience.

Customer Feedback and Support:

Develop and implement strategies to gather and analyze customer feedback throughout the migration process.
Collaborate with customer support teams to address feedback, resolve issues, and enhance customer satisfaction.
Use insights from customer feedback to drive continuous improvements in migration strategies and processes.

Presentation and Reporting:

Create high-quality presentations to communicate project updates, strategic plans, and results to stakeholders and senior management.
Prepare and deliver reports and presentations that effectively convey complex information in a clear and engaging manner.
Utilize data and metrics to support strategic recommendations and decision-making.

Qualifications:

Education: Bachelor’s degree in Marketing, Business Administration, Strategy, or a related field.
Strategic Insight: Proven ability to develop and execute strategic plans that drive business objectives and enhance customer experience.
Project Management: Strong project management skills, with strong ability to hustle and own
Presentation Skills: Expertise in creating impactful presentations using tools such as PowerPoint. Ability to present complex information in a clear, engaging, and persuasive manner.
Customer Focus: Deep understanding of customer experience and the ability to address and meet customer needs effectively.
Communication: Excellent verbal and written communication skills, with experience presenting to senior leadership and stakeholders.
Analytical Skills: Strong analytical abilities to assess data, derive insights, and make informed strategic decisions.
Leadership: Demonstrated leadership skills with experience managing cross-functional teams and driving project success.

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Program Manager