Your Contribution
Join the world's leading SaaS company for End2End innovation management, driving growth and business transformation.
As an IT and Infrastructure Assistant, you will ensure the smooth functioning of IT systems and infrastructure for both local and international teams. Based in Kathmandu, you will support the on-site team while also providing remote assistance to international teams located in Nuremberg, Berlin, the USA, Paris, and Cape Town. You will play a pivotal role in driving operational efficiency by maintaining hardware and software systems, managing tickets and reports, and communicating progress effectively. Your ability to support a diverse, global team with exceptional communication and technical skills will be crucial to the organization’s success.
Your Day-to-Day Tasks
Global IT Support: Provide remote technical support to international teams, ensuring prompt and efficient resolution of hardware, software, and network issues. Maintain outstanding written and verbal communication in English to update stakeholders on progress and issues. Manage tickets and reports, ensuring accurate documentation and timely resolution.
Employee Onboarding and Offboarding: Facilitate onboarding by setting up accounts, configuring devices, and providing IT orientation for new employees. Oversee offboarding procedures, including deactivating accounts, recovering IT assets, and managing data archiving.
Hardware and Software Management: Upgrade, install, and configure hardware and software to meet company objectives. Manage firmware upgrades for infrastructure equipment like routers, switches, and access points.
Network and Connectivity Oversight: Monitor and maintain networks, routers, electricity backup, and switches to ensure seamless performance. Ensure reliable internet connectivity and coordinate with ISPs to resolve issues promptly.
Collaboration and Vendor Management: Communicate effectively with vendors regarding new products, services, and IT and infrastructure equipment maintenance. Support procurement processes and manage inventory records for all IT assets.
Documentation and Continuous Improvement: Maintain detailed internal documentation for IT systems, processes, and inventory. Provide regular reports to update stakeholders on IT issues, progress, and solutions. Identify and implement improvements in IT and infrastructure processes to enhance efficiency and user experience.
Your Skills & Qualifications
Technical Proficiency: Strong understanding of IT systems, networking, and infrastructure, including routers, switches, and access points. Experience in managing hardware and software installations, upgrades, and troubleshooting.
Outstanding Communication Skills: Excellent written and spoken English to communicate effectively with international teams. Proven ability to provide clear updates and reports to stakeholders and senior management.
Global Support Experience: Familiarity with remote IT support, including managing tickets and providing updates across time zones.
Organizational Skills: Strong ability to manage inventory, IT documentation, and processes efficiently. Experience handling multiple tasks, including local and remote support needs.
Qualifications and Experience: Diploma or degree in Information Technology, Computer Science, or a related field. 1–2 years of experience in IT and infrastructure roles, ideally in a global support environment.
NICE TO HAVE
Certifications: CompTIA Network+, Cisco CCNA, or ITIL Foundation certifications.
Advanced Skills: Familiarity with cloud platforms like Microsoft 365, Google Workspace, or Azure. Experience in automation and scripting tools (e.g., PowerShell).
Collaboration and Continuous Improvement: Experience collaborating with diverse teams. A proactive approach to fostering continuous improvement initiatives.
Vendor and Procurement Management: Demonstrated ability to manage vendor relationships and IT equipment procurement.
Why us?
At ITONICS, we’re driven by a Rockstar culture that thrives on talent, creativity, and a shared belief that “anything is possible.” We recognize and reward high performance, offering growth, learning opportunities, and a dynamic, supportive environment. Our team benefits from flexibility, diverse global perspectives, and cutting-edge tools, all while working on an agile SaaS platform that scales innovation for top clients worldwide. Enjoy meaningful work, robust benefits, and a culture where achievements are celebrated—both personal and professional. Join us to make an impact and grow your career.
Please ONLY apply if you are available to undertake the position within Kathmandu, Nepal. Grab the chance to work in one of the most exciting and innovative areas in the industry in one of the most exciting cities on the globe - NOW!
Company Benefits
- A friendly, competitive, and creative working environment.
- Competitive salary (Greater than the market for deserving candidates).
- Enjoy a balanced work-life schedule with a 5-day work week.
- Powerful Laptops that you can also carry home.
- Opportunities for professional growth and advancement.
- A hybrid working model with flexible working hours.
- Health and wellness benefits.
- Free lunch and snacks.
- Regular refreshment, recreational, and team-building events.
- Birthdays and Work Anniversary celebrations.
- Rewards and bonuses based on performance.
- Referral bonus.
- Social Security Fund.
- Health and Domiciliary insurance.
- Fringe benefits (Fuel voucher/ supermarket voucher/ phone cost cover).
- Extra activity: Cricket and Futsal every week, and a variety of indoor games in the office.
- A highly motivated team that fosters active communication and knowledge sharing.
Note
- Salary Provided Based on Experience. No bar for Deserving Candidate
- Candidates who have previously applied for a job at ITONICS but were not shortlisted for interviews are also encouraged to apply
- Come on board! Our Kathmandu office is based in a town in a new and modern office building providing a world-class working environment and offering you a handsome salary
About Us
ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation.
ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.
For more, visit our careers page.
