Head of Operations

Adani Airport Holdings Ltd • Full-time • Mumbai, IN • 1w ago

Responsibilities

Talent & Culture:

Create a high-performance culture by setting and cascading business and individual objectives.
Establish an excellent internal communication system through regular and transparent communication.
Lead, inspire, develop, and engage a talented workforce to support strategic and future business needs.
Manage direct reports including Lounge Operations Manager, Culinary Executive Chef, F&B Manager, Facilities Manager, Quality Assurance PIC, and Hygiene & Food Safety Manager.

Operational

Develop effective best practice work and business procedures.
Collaborate with executive leadership to define the organization's long-term mission and goals.
Develop and implement operational strategies that align with HQ objectives.
Identify and execute key performance indicators for the organization.
Ensure corporate policies and procedures are utilized and recommend improvements.
Foster collaboration and communication between different departments.
Drive the overall business using technology to improve efficiency.

Revenue, Growth, And Profit Maximization

Set comprehensive goals for department performance and growth.
Liaise with Commercial Leadership to develop and execute commercial strategies.
Ensure the delivery of budgeted revenues across all revenue streams.
Utilize Business Intelligence tools to analyze data and performance.
Optimize manpower costs and track the results of planned efforts.

Pre-Opening

Drive collaboration across all departments and stakeholders for pre-opening, refurbishment, or delisting projects.
Communicate with the Project Team and Project Manager for project completion timelines.
Review the Pre-Opening critical path to schedule key project milestones.
Manage and approve resource requirements for pre-opening as needed.

Financial And Commercial Acumen

Support finance teams with clear guidelines and responsibilities.
Review, monitor, and analyze financial performance against established goals.
Manage underperforming or loss-making outlets and develop action plans to restore profitability.
Coach and support operations teams to manage covers, occupancy, rates, wages, and controllable expenses.

Business Development

Collaborate with various stakeholders on contract management.
Maximize business unit utilization and negotiate lease agreements.
Develop and maintain strong relationships with internal and external stakeholders.
Align with HQ business development teams on strategic plans for expansion and growth.

Qualifications

Degree in Business Administration or industry related field.
Any equivalent combination of education and/or experience may be substituted for the above.
Minimum 5+ years in a senior management role within the Travel, Airline or Hospitality Industry.
A mix of experience from management to operations of Airports, Hotels, F&B and/or Travel industry.
Proven prior experience in a leadership role with analytical, strategic and tactical decisions making including evaluating and identifying business opportunities.
Minimum 3+ years of experience presenting financial, commercial and operational plans.

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