Job Number 24137969
Job Category Rooms & Guest Services Operations
Location The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta
VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
The duties of the successful candidate will be:
- Responsible for channeling all guest requests by acting as a “single point of contact” for the guests.
- Answers and directs all incoming phone calls efficiently and correctly.
- Records and allocates messages for guests when unavailable.
- Communicates with guests over the phone to record all food-orders and utilize effective up-selling techniques
In performing this role, the successful applicant must meet the following requirements:
•Fluency in English
•Sound communication skills
•Having a friendly and welcoming attitude
•Computer Literacy
•Previous work experience in a similar role
•A Diploma in Hospitality/Accommodation Operations or equivalent will be considered an asset
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work,
begin your purpose,
belong to an amazing globalteam, and
become the best version of you.
