City Head
Location: Multiple Locations
Why we exist:
Imagine needing something when you are at home and getting it before you have tied your shoelaces to step out. We are revolutionising e-commerce by making the stuff most important to you, available to you in a blink of an eye.
We are already one of the largest e-grocery companies in India. Our ambition however, is to be 100x this size in the next five years.
About the role
We at Blinkit are looking for enthusiastic folks to lead our cities.
- Enabling the growth of the city, identifying avenues to grow orders and get new customers
- Ensuring efficient Dark Store and Last mile Operations while achieving agreed budgetary and service levels and providing an effective and reliable service to customers
- Cross function liaisoning: Category, Marketing Sourcing, Finance, Replenishment, Vendors, Administration, and General management issues including the management of staff
- Proactively identifying issues and problems before they arise
What you will do
- Collaborate with all teams to identify assortment, marketing and other customer levers for the city
- Handle the city operations team to ensure smooth operations
- Deliver best customer experience at minimum cost with key metrics - on-time delivery, complete orders and orders without complaints
- Identify and fix leakages in the system - wastage, pilferage and any other areas to optimize cost
- Maintain system hygiene in inventory, order management, and other system controls
- Keep the team motivated and accountable at all times
Qualifications
- Graduate/Post graduate with strong experience of 3+ years in operations
- Highly data-driven individual who enjoys on-ground operations
- Experience of operating in a fast-paced high growth environment
- Ability to multi-task and work well within a dynamic organization