Adherence to a complaint-free and fast, but error-free delivery of services.
Achieves or exceeds his/her Customer Service objectives. This ensures customer satisfaction and thereby repeats sales.
Contribute to achieve or exceed the allocated sales targets for individual retail units by offering excellence in customer service and Cross-selling the products and services.
Entertains the customers and meet their required services.
Familiarizes all the products and services and be able to demonstrate mastery in discussing them to the customers.
Practices Know Your Customer (KYC) and Customer Due Diligence (CDD)
Processes the transactions, i.e., foreign currency exchange, money transfers, of all kinds, and collection of payments, inward remittance payments.
Investigates notes to determine genuine from counterfeit, balances transactions and ensure that no shortage and overages, no double postings and misclassifications.
Cross-sells the products and services.
Solves problem items and answers customer’s inquiries.
Adheres to the AML Policies, regulatory requirements and other policies of the Company and audit compliance of the Central Bank.
Maintaining sound relationship with the customers.
Observing a high level of cooperation with colleagues, with the Branch-in-Charges and with all the support units.
Workout on solving problem items, customer complaints and entertain enquiries.
Avoidance of cash shortages and/or overages.