To work as part of our Desktop Operations Team, in order to support and manage our desktop environment and provide a high-quality service to the healthcare community and GP
Surgeries, Our Key Responsibilities Of The Role Are
- To take ownership of, and resolve, allocated Incidents and service requests raised by users through the IT service desk
- Provide technical support, and undertake the necessary work required, to implement and deliver to agreed SLA’s.
- Have a high knowledge of IT system and supporting them, Such as Office 365, Windows 10 and 11.
Why work with us - 1 (pagetiger.com)
- Assist with 2nd line support via a central service desk ensuring it is maintained to acceptable levels as required
- Provides a high technical level of fault diagnosis support for all desktop equipment and associated specialist peripheral devices. Reports any problems to maintenance companies as necessary
- Build and develop productive working relationships with stakeholders such as clinicians, customer organisations, other technical or non-technical teams, other NHS organisations and external suppliers
- Maintain existing documentation. This includes the creation of installation and user scripts
- Takes responsibility for own workload
- Provides a high technical level of fault diagnosis support for iOS devices. Have an understand that will allow you to diagnose and fault-find issues
- Candidate must have a FULL UK MANUAL DRIVING LICENSE
Our Desktop Operations is made up of individuals who have a flexible approach.
The team is very friendly and has years of knowledge and experience we are willing to share.
For further details / informal visits contact: Name: Phil Faulkes Job title: Desktop Operations Manager Email address: Phil.faulkes@nhs.net Telephone number: 01803 653441