Job Purpose
The specific duties of an Operations manager include formulating strategy, improving performance, procuring material and resources and securing compliance. This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business. The Area Operations manager works with operation director and Chief operating officer.
Key Responsibilities
- Ensures all operations are carried on in an appropriate, cost-effective way
- Leads operations with Operations director and COO to maximize profitability while upholding the company`s mission, values, policies, quality, and guest experience standards.
- Collaborates with high-performing teams and effectively train, supervise, and retains talent.
- Performs daily operations, optimizing schedules and the deployment of the team to minimize labour cost, supports all labour productivity initiatives, develops action plans to increase labour productivity across all business channel and maximize sales.
- Supports the production planning process, perform quality control and ensures key performance indicators (KPIs) aligned
- Executes strategy around pricing, merchandising, new products, and promotions aimed to increase efficiency and driving sales
- Conducts analysis of the financial data and use them to improve profitability
- Manages budgets and forecasts
- Uses all company channels and mediums of communication effectively and efficiently.
- Ensures all team members receive critical information and direction in a timely and comprehensive manner.
- Tracks Operations KPIs and supports the team in achieving the brand targets.
- Participates in P&L review with FP&A team reviewing financial performance and identifying opportunities.
- Partners with other departments to develop and implement ideas that would lead to cost efficiencies and increase profitability.
- Ensures optimum cost efficiencies has been achieved in all initiatives implemented in the field
- Translates and cascades Americana purpose, vision and strategy execution to the team to instill ownership mindset and motivation to act.
- Ensures Americana expectations as regards of tools, resources, systems are rightfully communicated, cascaded for the buy in and adhered to by the team.
- Role models compliance with Americana processes, internal policies, code of conduct and core value behaviors.
- Is accountable for team performance – coaches, mentors the team for KPIs realization in line with Americana culture.
- Follows and teaches the team to live Americana people practices (throughout Americana people cycle, starting with hiring, on boarding through training, development and when necessary, exit); Coaches the team for personal development, has identified successor/s and is a mentor for cross functional teams to support Americana growth
- Plans, monitors and adheres best allocation of resources within the budget allocation in line with Annual Operating Plan guidelines. Coaches the team to adhere to the above.
Education & Experience:
- Bachelor’s Degree, MBA preferred
- 10 years’ experience in Restaurants Operations.
- Broad and extensive knowledge of Restaurants Operations and Ability to lead several operating regions.
