Job Details - What is Customer Service Specialist - MMBL?
- Sound communication and interpersonal skills
- Proficient in MS Office.
- Ability to work under pressure
- What Customer Service Specialist - MMBL does?
- Will be the first point of contact, ensuring a warm and professional welcome for all visitors.
- Management of the front desk, answer incoming calls, and respond to emails in a timely manner.
- Overseeing of appointments, meetings (internal/external), and visitor check-ins, as well as coordinating with security staff for access management.
- Handling of visitor records, greet guests, and ensure the front desk area maintains the company’s brand image.
- Managing Café attendance, receive and verify invoices, and track supply orders for branches, ensuring email acknowledgment of quantities ordered.
- Reservation of boardrooms and meeting spaces and addressing any related queries.
- Having strong organizational skills and a proactive approach and ensuring a smooth, customer-focused operation in a fast-paced environment
- What are we looking for and what does it require to be Customer Service Specialist - MMBL?
- Job Requirement Hold a bachelor’s degree from a reputable Institution.
- Have a minimum of 03 years’ experience as Customer Service Specialist.
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About MMBL
Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL ?
This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
