We are currently seeking a
Customer Service Agent to work remotely for a team based in
Birmingham.
Salary & Terms
- Competitive annual compensation: £28,000 - £32,000, based on your experience and e-commerce customer service expertise.
- Fully remote role: Work from the comfort of your home while making a significant impact on customer satisfaction.
- Flexible work hours: Tailor your schedule within standard business hours for optimal work-life balance.
Role & Responsibilities
- Provide exceptional customer service through virtual communication channels.
- Assist customers with order inquiries, product information, and shipping details.
- Resolve customer issues related to returns, refunds, and order discrepancies.
- Collaborate with logistics and fulfillment teams to ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions and contribute to improving customer service processes.
Minimum Requirements
- Experience in customer service.
- Excellent communication and interpersonal skills for remote interactions.
