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Team Management: Lead, motivate, and manage a team of sales representatives, customer service staff, warehouse personnel, and administrative staff. Provide coaching, training, and support to help them achieve their goals and perform effectively.
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Sales and Revenue Generation: Develop and implement sales strategies to achieve branch sales targets and revenue goals. Monitor sales performance, analyze trends, and take corrective actions as needed to drive sales growth.
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Customer Relationship Management: Build and maintain strong relationships with key customers, including contractors, builders, architects, developers, and other stakeholders in the construction industry. Ensure high levels of customer satisfaction and retention.
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Product Management: Oversee inventory management, including procurement, stocking, and replenishment of building materials to meet customer demand. Optimize inventory levels to minimize stockouts and excess inventory.
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Operational Efficiency: Streamline branch operations to improve efficiency, productivity, and cost-effectiveness. Implement best practices in inventory management, order processing, logistics, and warehouse operations.
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Branch Performance Analysis: Monitor key performance indicators (KPIs) such as sales targets, profit margins, inventory turnover, and customer satisfaction metrics. Analyze performance data to identify areas for improvement and implement strategies to enhance branch performance.
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Budgeting and Financial Management: Develop and manage the branch budget, including revenue forecasts, expense budgets, and capital expenditures. Monitor financial performance against budgetary targets and take appropriate actions to achieve financial goals.
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Compliance and Safety: Ensure compliance with company policies, procedures, and regulatory requirements related to safety, quality, and environmental standards. Implement measures to maintain a safe and secure work environment for employees and customers.
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Market Analysis and Business Development: Stay abreast of market trends, competitor activities, and industry developments in the building materials sector. Identify opportunities for business expansion, market penetration, and new product offerings.
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Strategic Planning: Develop and implement long-term strategic plans for the branch in alignment with company objectives and goals. Identify growth opportunities, assess market risks, and formulate strategies to capitalize on market opportunities.
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Stakeholder Engagement: Liaise with corporate management, regional offices, suppliers, and other stakeholders to coordinate branch activities, share best practices, and ensure alignment with corporate strategies and initiatives.
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Customer Service Excellence: Foster a culture of exceptional customer service throughout the branch. Ensure that all employees are trained to deliver high-quality service and resolve customer issues promptly and effectively.
