Overview
The Customer Service Supervisor plays a crucial role in ensuring customer satisfaction by leading and motivating a team of customer service representatives. They are responsible for overseeing daily operations, resolving customer inquiries, and maintaining service quality standards.
Key Responsibilities
- Lead and supervise a team of customer service representatives.
- Set performance goals, conduct evaluations, and provide feedback to team members
- Handle escalated customer inquiries and complaints
- Develop and implement customer service policies and procedures
- Monitor and analyze team performance metrics
- Ensure effective communication and coordination within the customer service team
- Provide training and guidance to staff members
- Resolve complex customer issues and disputes
Required Qualifications
- Bachelor's degree in business administration or related field
- Proven experience in a customer service role
- Prior experience in a supervisory position
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Demonstrated ability to manage and motivate a team
Skills: communication,problem-solving,customer service,customer satisfaction,time management,conflict resolution,supervisory skills,leadership,performance management,team management
