RepairDesk is a modern repair shop management software designed for single-store, multi-store, franchise, and mail-in repair businesses. The software is customizable to various industry verticals such as cell phone, computer, electronic repairs, and more. With 40+ integrations and modules, RepairDesk is available in 30+ languages, trusted by over 2,700 businesses worldwide.
Tasks
As
Customer Success Manager, you will lead customer onboarding for new customers in an impactful way. This position enables you to collaborate with members from all other functional teams in the company to drive a seamless implementation for the customers. complete high-impact projects for our customers. The ideal candidate would manage a thorough onboarding plan and aim to help customers realize the value RepairDesk adds to their business.
- Onboard new clients to ensure they understand how to use RepairDesk software effectively and efficiently.
- Owning the implementation process for assigned accounts which includes: successful onboarding and training of the software to drive adoption by new clients.
- Operating as the primary point of contact during the assigned clients' onboarding phase for software implementations and migrations.
- Become an industry expert and trusted advisor for your customers as you set them up for success with RepairDesk.
- Define, track, and achieve key performance indicators for the onboarding program.
- Ensure the timely and successful completion of new client onboarding for all assigned accounts.
- Monitoring client progress and activities to ensure adoption of modules.
- Setting expectations with clients on deliverables related to their training and Go Live.
- Effective communication of implementation status, timelines, and requests to our customers and internal stakeholders.
- Support and assist in resolving customer escalations, including participating in customer communication, developing a strategic solution, and working collectively with other departments to ensure customer satisfaction.
Requirements
- 2-4 years experience in software implementations, or similar project management experience (bonus points for familiarity with the SaaS business model serving SMB customers).
- A natural instinct to empathize with users and understand their pain points.
- Ability to work with ownership.
- Excellent written and verbal communication skills.
- A fair understanding of Project Management processes is required.
- Highly organized with strong time management skills.
- Ability to build and maintain relationships with clients and their key personnel.
- Receptive to feedback, willingness to learn and embrace continuous improvement.
- Resilient capacity to deal with pressure and the demands of the business.
- Passion for helping others (you love seeing your customers succeed) in a clear and friendly communication style.
- Strong track record of success and progression in previous roles.
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role.
Benefits
- Health Insurance (IPD)- Self, Spouse & Children
- Provident Fund
- Paid Leaves (Casual, Medical & Annual)
- Subsidise Lunch/Dinner
- Maternity & Paternity Benefits
- Quarterly Performance Bonuses
- Paid Trips & Tours
- Profit/Stocks Sharing Plan (Tenured Employees)
Join RepairDesk as a Customer Success Manager and be part of a dynamic team, revolutionizing repair shop management for thousands of businesses worldwide. Elevate your career with us today!
