Position Summary: We are seeking an elegant and professional Host/Hostess to join our team at our High End Restaurant. The ideal candidate will be the first point of contact for our guests, setting the tone for a memorable dining experience in our high-end restaurant. This role requires exceptional customer service skills, attention to detail, and the ability to manage reservations and seating arrangements efficiently.
Key Responsibilities:
- Guest Reception: Warmly greet guests upon arrival and provide a friendly and professional welcome.
- Seating Management: Manage the flow of guests in the dining area, ensuring efficient seating and minimizing wait times.
- Reservation Management: Handle reservations through the phone, online systems, and walk-ins, ensuring accurate records.
- Menu Knowledge: Maintain an in-depth understanding of the menu, specials, and restaurant policies to effectively assist guests.
- Communication: Coordinate with the service staff to communicate guest needs and ensure a seamless dining experience.
- Customer Service: Address guest inquiries, concerns, and feedback promptly and courteously.
- Ambiance Maintenance: Assist in maintaining the restaurant’s ambiance, cleanliness, and organization.