Overview: The Customer Operation Assistant plays a vital role in ensuring customer satisfaction and operational efficacy within the organization. This position serves as the first point of contact for customers, addressing inquiries, resolving issues, and facilitating smooth communication between departments.
Roles & Responsibilities
- Managing daily operation, maintaining contacts with customers, handling their queries complaints and maintain first visit resolution.
- Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager.
- Actively participate in marketing activities and plan accordingly to get sales target.
- Handling the complaints received from the customers forwarding it to the immediate superior.
- Maintain the workflow, schedules/shifts defined by the respective manager. Collect & share customer feedback for improvement.
- Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving.
- Coordinate/Support with government officials.
- Ensure all the requests from securities/governmental bodies are handled.
- Address the written complaints and respond the same in written form in respective language with the coordination of required stakeholders.
Qualification
- Bachelor’s Degree in related field, preferably in Management.
- Flexible to work as per shift that need to maintain the team comply of 365 days & 24 hour operation.
- Few years of relevant experience.
- Strong communication skill.
Note: Candidate must be able to work in shift (Morning/Day/Night)
Skills: customer service,documentation,communication skills,multitasking,team collaboration,problem solving,coordination,communication,marketing,feedback collection,time management,adaptability
