Key Responsibilities
- Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
- Support customers across telecommunication/e-mail/chat, and meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or concerns.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer files.
About Company: EaseMyTrip is one of the largest online travel platforms in India and a trusted name in the Indian travel industry. They offer end-to-end travel solutions including air tickets for more than 400 international and domestic airlines, hotel bookings for nearly 1 million hotels in India and abroad, cab booking with 4000+ cab operators, bus tickets with 2000+ bus operators, and railway tickets in India for all major cities.
