Pak-Arab Refinery Limited (PARCO), an integrated energy conglomerate, is a Joint Venture between the Government of Pakistan and the Emirate of Abu Dhabi. PARCO owns and operates Pakistan’s most modern refinery, over 2,000 km of pipeline network, strategic storage facilities, and marketing operations. PARCO is constantly following a growth strategy with planned expansions, acquisitions, and penetration into new markets.
PARCO is seeking applications for the position of Assistant Manager - Customer Services for its 100% owned subsidiary PARCO Pearl Gas (Pvt) Ltd. PPGL is the largest LPG marketing company in Pakistan having countrywide presence.
Qualification & Experience:
Bachelor’s Degree preferably in Marketing with up to 8 years of experience in all areas of customer relationship management, preferably in the Oil & Gas or related industry. The ideal candidate will play a key role in ensuring customer satisfaction and driving business growth through exceptional service delivery and relationship management.
Responsibilities:
- Ensure customers satisfaction
- Ensure to achieve planned volumes by retaining and providing quality services to existing and new customers
- Ensure supplies are made efficiently to assigned customers as per Credit Policy
- Develop strong liaison with support functions to fulfil customer’s business needs
- Plan supplies to avoid Run Out at all customer sites
- Follow and ensure implementation of company Policies & Procedures
- Prepare Monthly Supply Schedule for cost effective supplies
- Timely order generation through ERP and follow-up for payments & timely supplies subsequently
- Ensure that customer gets Invoices and Company gets Payments to reconcile account each month
- Communicate with customers (verbal/written) to ensure repeat sales & efficient utilization of asset
- Being back-office support, act as an owner for entire order-to-cash process
- Diligently Register/Log customer’s complaints in Complaint Management Module for resolution through support functions
- Respond to customers’ communication in a timely manner
- Ensure to raise necessary paperwork which is required as per procedures to avoid audit objections
- Provide timely feedback to sales team and management about market changes & competitors moves
- Perform jobs assigned by management from time to time
Location: Karachi
PARCO is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. Our commitment to a conducive work environment is designed to attract and nurture top talent.
