At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. By designing and delivering best in class advisory, leadership development and change management programs, we accelerate business leaders and their teams to build for the future. We are immensely proud to be the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times. With delivery in over 85 countries, we partner with clients to co-create the right solution for any level of leadership. Together, we transform leaders and business, creating sustainable impact at scale and speed.
About The Role
The ESG and Digital Program Manager at Duke Corporate Education plays a pivotal role in supporting executive education programs focused on Environmental, Social, and Governance (ESG) topics and digital initiatives. This is a multifaceted position that requires a high level of collaboration and agility to deliver digital product development and program enhancement, and lead program logistics, project management and research.
Main Duties and Responsibilities:
Digital Product Development:
- Collaborate with the digital team to conceptualize and create innovative educational products, leveraging digital platforms and technologies
- Provide input and assistance in developing engaging online learning experiences, ensuring alignment with industry standards and learner needs
- Source potential new distribution channels for our courses and new content partnerships
Program Delivery Management:
- Manage the logistical aspects of program delivery, including scheduling, resource allocation, and technical support, to guarantee a seamless educational experience
- Ensure all program deliveries are compliant with the necessary project tasks and administration
- Work closely with instructors, technical teams, and participants to troubleshoot issues and enhance program quality
Proposal Support:
- Assist the strategy director in researching market trends, educational methodologies, and competitors' offerings to enhance program competitiveness
- Contribute to learning journey design, drawing upon insights and trends to create impactful and relevant educational experiences
- Aid in the preparation of proposals, conducting research, and gathering data to support evidence-based decision-making
Logistics Support:
- Assist in onboarding participants for different certificate programs, ensuring a seamless experience
- Manage participant inquiries and provide necessary information, creating pathways on digital platforms for smooth navigation
- Follow up with participants to gather feedback and assess program satisfaction
Prospecting:
- Identify and explore potential business opportunities, contributing to the expansion of the company's network and revenue streams
- Provide ideas and solutions with market data and research
- Ensuring all leads and opportunities are updated in the system and emails tracked where possible
Requirements
Position Knowledge, Skills and Abilities Required:
Project Management:
- Project management skills to effectively run projects and follow through on your actions to meet stakeholder expectations and deadlines
Relationship Management:
- Ability to build credibility and rapport with colleagues, clients and learners, engaging in courageous and effective communication.
- Take initiative and anticipate needs; confidently suggesting innovative ideas that drive results.
- Collaborate selflessly to foster constructive relationships using diplomacy and tact, working well with diverse individuals
Financial Acumen and Research:
- Ability to interpret data
- Possesses a curiosity about client industries and market dynamics
- Skilled at conducting thorough research and provide meaningful analysis and perspectives
Agility and Resilience
- Willing to be adaptable to support the team
- Agile thinking and creativity
- Resilient and can cope with pressure and tight deadlines
Education and Experience Requirements:
- Bachelor's degree (or equivalent) required with at least 2 years' experience working in a customer/ client facing role
- Experience in learning management systems and project management. Experience with managing digital learning programs preferred
- Experience working with remote/virtual teams
- Proficiency with Microsoft Outlook, Word, PowerPoint, Excel and the web; experience with graphic design preferred
- Occasional travel may be required
