3+ years of experience in ecommerce operations or a related field.
Core Responsibilities
- Strategic Planning: Develop and implement ecommerce strategies to increase sales and improve customer satisfaction.
- Operations Management: Oversee day-to-day ecommerce operations, including inventory management, order fulfillment, and shipping logistics.
- Performance Analysis: Analyze sales data and customer feedback to identify trends and areas for improvement, making data-driven decisions to optimize operations.
- Cross-Functional Collaboration: Work closely with marketing, IT, customer service, and product teams to ensure cohesive execution of ecommerce initiatives.
- Process Improvement: Identify inefficiencies in operations and implement best practices to streamline processes and reduce costs.
- Vendor Management: Establish and maintain relationships with suppliers, logistics providers, and other partners to ensure smooth operations.
- Budget Management: Monitor and manage the ecommerce budget, ensuring cost-effectiveness and resource optimization.
- Team Leadership: Lead and mentor the ecommerce operations team, fostering a collaborative and high-performance culture.
Knowledge and skill set
- Proven track record of improving operational efficiency and driving sales growth.
- Excellent analytical skills with the ability to interpret data and generate actionable insights
