Our differences are what make us unique, and it matters to us that people can share every brilliant aspect of themselves with the world, comfortably and with confidence. Weaves was founded on the belief that the fashion you choose should let you wear your individuality, wherever you go and whatever you do.
Founded in 1998 by Shamoon Sultan, Weaves has experienced unprecedented growth from a single store selling hand-woven fabric to more than 60 stores in Pakistan, UAE and UK. Born of proud tradition, Weaves unparalleled selection of ever-changing patterns, colours and on-trend silhouettes is progressively pushing the boundaries of Pakistan’s fashion scene.
About the role:
Customer Experience Associate
In this role you will be responsible for managing customer complaints, ensure timely resolutions, ensure accurate documentation and enhance service processes
Customer Experience
- Handling inquiries and requests related to orders, delivery and warehouse via chat ensuring promptness and accuracy
- Updating tickets in CRM system, ensuring accurate and detailed documentation of customer interactions
- Utilising the CRM system efficiently to track and manage customer interactions and resolutions
- Staying updated with product knowledge and customer service best practices
- Escalating complex issues to relevant stakeholders ensuring timely resolution
- Identifying recurring issues and suggest improvements to processes or systems to prevent future occurrences
Qualification: Bachelors preferably in a related field
Experience: 1-5 years of experience in CRM management
