TitleCustomer Service-WhatsAppApply BeforeDec 25, 2024CityKarachiResponsibilitiesKey Responsibilities
- Proactive Messaging:
- Engage customers by sending updates, reminders, and personalized offers through WhatsApp.
- Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.
Cold Calling
- Reach out to customers who have not shopped with us for a while.
- Use effective communication to re-engage customers, highlight new arrivals, and inform them about current offers.
Follow-up With TPL (Third-Party Logistics)
- Collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform.
- Ensure smooth handling of returns and address any customer concerns related to their orders.
Follow-up Campaigns
- Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.
- Check customer satisfaction levels, gather feedback, and offer exclusive discounts to encourage repeat purchases.
Requirements-Previous customer service experience, preferably in WhatsApp or messaging platforms.
- Strong communication skills with a friendly and professional tone.
- Proactive approach to solving problems and providing solutions.
- Ability to work independently and meet deadlines.
- Good organizational skills and attention to detail.
- Knowledge of WhatsApp Business or similar messaging platforms is a plus.
- Basic understanding of sales and promotions is desirable.
Benefits
